Frequently asked questions.
Can you help with event planning and design?
Yes, our expert team is dedicated to helping you envision your ideal party. We offer personalized consultations to help you plan and design your event, ensuring every detail is perfect..
How do I place a rental order for chairs and tables?
You can place a rental order through our website, by phone, or via email. Our team will assist you in selecting the right chairs and tables for your event and guide you through the entire rental process.
What happens if an item gets damaged during my event?
In the event of damage, please inform us as soon as possible. We will assess the damage and discuss any repair or replacement costs with you. Our rental agreement includes detailed information on our damage policy.
Are the chairs and tables clean and well-maintained?
Absolutely. We take pride in maintaining our rental inventory to the highest standards. All items are thoroughly cleaned and inspected before each rental to ensure they are in excellent condition.
Do you offer delivery and setup services?
Yes, we provide delivery and setup services to ensure your event setup is hassle-free. Our team will deliver the rental items to your venue, set them up according to your specifications, and return to pick them up after your event. Delivery fees may vary based on location and order size.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards and electronic transfers. Payment terms will be outlined in your rental agreement.
What is your cancellation policy for chair and table rentals?
We have a flexible cancellation policy. Please inform us of any cancellations or changes to your order at least 24 hours before your event date to avoid any cancellation fees.
Do you offer any discounts or packages for combined rentals?
Yes, we offer discounts for combined rentals and have special packages available. Contact us for more information on our current promotions and packages.
Can I pick up the rental items myself?
Yes, self-pickup is an option for customers who prefer to transport the items themselves. We will provide detailed instructions on how to handle and transport the items to ensure they arrive safely at your venue.
How far in advance should I place my rental order?
To ensure availability, we recommend placing your rental order as early as possible, especially during peak event seasons. Ideally, booking 4 weeks in advance will help secure your desired items and dates. However, we do accommodate last-minute requests whenever possible.
Can I make changes to my rental order after it’s been placed?
Yes, you can make changes to your rental order up to a certain timeframe before your event date. Please contact us as soon as possible to update your order. We will do our best to accommodate your needs.